Tag: Consumer Reports

Consumer Reports likes the new Kindle Fire

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Consumer Reports logo

Amazon’s latest tablets just received some great new reviews from a prestigious source.Consumer Reports magazine performed tests on 55 different tablet devices, and this week they’re finally annoucing the results. “Amazon and Samsung Models Stand Out in the Ratings,” reads the headline at their web site. “A Kindle Fire is the least-expensive tablet we’ve ever recommended.”

In fact, Amazon’s new Kindle Fire HD is described as “among the best 7-inch tablets on the market.” Out of all the 7-inch tablets they’d tested, it was the Kindle Fire HD that had the longest battery life. The magazine also had nice things to say about the cheaper $159 Kindle Fire, applauding Amazon’s second-generation version for its longer battery life — though what they really seemed to love best was its $159 price tag. But there’s a different story in the table of ratings in the print edition of Consumer Reports.

In the October issue, only the original version of the Kindle Fire appears to be listed, and at its old price of $200. (Presumably the magazine’s print edition was written before they’d tested the yet-to-be-released Kindle Fire HD.) And at that time, the magazine had only performed tests on 23 different tablets. But they’d already selected five of them for their coveted “best buy” recommendation — and Amazon’s Kindle Fire was one of them.
　
But the top scores had gone to Google’s Nexus 7 tablet, which they’d actually rated higher for battery life and portability. Out of all their criterion, it received a final score of 80, and even Samsung’s Galaxy Tab 2 scored higher than the Kindle Fire, with a score of 77 (beating Amazon’s device in the “versatility” category.) The Blackberry Playbook scored higher too, also receiving a better “versatility” rank and achieving a final score of 71. The Kindle Fire’s final score in the October issue of Consumer Reports is listed as just 67.

It still achieved the second-highest possible score in four of the magazine’s five test categories – Ease of Use, Portability, Display, and Touch Response. But it received the middle rating for its versatility. In a way, I’m surprised the magazine even published these results at all.
They’re obsolete almost as soon as the magazine hits the newsstands.

Because within a week or two, Amazon’s going to start shipping out entirely new versions of the Kindle Fire!

　

Click here to browse Amazon’s Kindle Fire tablets

　

Nook vs Kindle: Did Consumer Reports Make a Mistake?

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Consumer Reports logo

I’ve been studying a new article by Consumer Reports which just went online Friday. “In a first, a Nook beats the Kindle in our e-book reader Ratings,” they announced in a bold-print headline.

They’re talking about the new touch-screen version of the Nook (which finally went on sale last week). “The Barnes & Noble Nook Simple Touch Reader is more than merely a worthy competitor to the Kindle…” writes Consumer Reports reviewer, Paul Reynolds. “Now that we’ve tested the device in our labs, it actually scores a few points above the Kindle in our tests.”

Except not really. The article looks like it was changed later by a proofreader, who’s added the phrase “[corrected]” at one point further down the page. And now in brackets, in the third sentence of the article,
there’s a pretty big disclaimer. “[To clarify: The Nook scores one point above the Kindle below it in the 6-to-7-inch category. But it ranges from 4 to 5 points higher than other Kindles.]”

I’m not sure what “other” Kindles they’re talking about, since the only Kindle I know that’s isn’t six inches is the Kindle DX (which hasn’t been updated in almost a year). There’s also the cheaper “Kindle with Special Offers” and the WiFi-only Kindle — but that’s not really a fair comparison. (Obviously consumers already know what trade-offs they’ve made in order to get the lower price.) And of course, Amazon has stopped selling the Kindle 2 and the original Kindle, so there’s not much point in telling today’s consumers how those devices would’ve stacked up. It looks to me this comparison is a tie — especially since Amazon has announced later this year they’ll add the ability to borrow e-books from a library. The Nook was awarded a point for already having this capability, so it’s an advantage which is going to be short-lived.

I was also really intrigued that Consumer Reports didn’t award the Nook any extra points for the supposedly longer battery life that Barnes and Noble had been claiming they’d achieved. “Despite a power struggle between B&N and Amazon over which device runs for longer, we give both equal credit for a claimed battery life of five days or more,” their reviewer writes. In fact, for several criteria, it’s a tie (including battery life), and I’ve heard that the Kindle apparently beat the Nook when the magazine rated the devices on “Versatility”. One person who’s seen the ratings told me the Nook only scored higher for supported file types, and for the way that the Nook handles page turns.

And yet both the Kindle and the Nook received the magazine’s “Best Buy” rating. (Consumer Reports notes the latest version of the Nook “continues the steady improvement in Barnes & Noble’s e-book devices since the company rushed out a glitchy first version…during the holiday season of 2009.”) So now they’re reporting that “Simple Touch” Nook “matches or bests – albeit modestly – its Amazon competitor in almost every aspect of performance. ” This comparison ultimately shows that the Nook hasn’t landed a knock-out punch to Amazon’s Kindle project.

It’s more interesting as a general comparison, a status check on the war that’s raging between these two devices. “B&N has caught up with the Kindle in large part by emulating Amazon’s focus on reading with minimal fuss and extra features,” writes Consumer Reports, noting the new Nook eliminated the color navigation screen below the reading area (as well as the easy access to the Nook’s web browser). “As a result, it (like the Kindle) successfully “gets out of the way and disappears and lets you get on with your reading,” as Amazon CEO Jeff Bezos said in praise of the Kindle during my interview with him last month.” But in the mean time, rumors are flying about the pending release of a new color touchscreen tablet device from Amazon. I’m half-expecting Amazon to announce a new version of the Kindle at the same time — so Consumer Reports may have to perform a new comparison soon.

To be fair, I’ll admit that there are things I like about the Nook. I was talking to my friend Len Edgerly again this week, and I acknowledged that it’s obviously easier to point at a choice on a menu than to first nudge your controller through each of the other choices above or below it! Although if you’re trying to look up a word, apparently you first get only an intermediate menu when you point at a word on the Nook’s screen, where you then have to indicate again that what you want is the word’s definition. But I also like the two-column layout of the Nook’s home page. (And yes, it does look easier to navigate the device just by touching the screen.)

But I’m still a big fan of my Kindle.

Why Consumer Reports Loves the Kindle

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Consumer Reports buying guide cover

There’s been some excitement in Amazon’s Kindle forum. Consumer Reports magazine just chose the Kindle as the best e-reader in an early December issue. But I discovered that there’s even more good news for Amazon. At my local bookstore, I scoured the magazine rack, and found an even more positive comparison in the Consumer Reports Electronics Buying Guide!

And the Kindle had already won high marks in their special “Best Products of the Year” issue in November. It was the Kindle — and not the Nook or the iPad — which was listed in a special section called “Great Gifts for $250 and Under.” Consumer Reports wrote enthusiastically that the Kindle “offers crisp text, fine performance, simple controls, and a pleasurable reading experience.” It was just a short blurb — but the Electronics Buying Guide offered a very detailed comparison.

It costs a whopping $10.99 for that special Winter issue — but watch out. There’s a funny typo in its section on digital readers. They warn readers that prices typically range from $1150 to $500. Er, I’ve never seen an e-reader that costs $1150!

The guide starts with a section for people who have never seen a digital reader before, but are considering whether to buy one. (The magazine gave low marks to the experience of browsing the web on all the digital readers, calling them “very limited” and “virtually unusable”.) And they also warn shoppers to “be wary” of a reader which can’t connect to a wireless 3G network. But their biggest negative comment about the Kindle is just about file formats. (“With Kindles…Word documents and photos in JPEG format must be sent to Amazon for conversion before than can be loaded.”)

You have to flip towards the back of the magazine to find their detailed comparison table, where the Kindle was ultimately declared the winner. Consumer Reports named the Kindle DX “Best for Reading Lots of Textbooks with Diagrams,” while the newer Kindle 3G won the other honor — “Best for Most People”. Ultimately the Kindle came up with an overall score of 63 (or 65, for the larger Kindle DX). In fact, the Nook came in #3, racking up a score of just 52. In the number two position was the Sony Reader, which scored a 60, or a 56 for the smaller version. (Also tested were the BeBook, the iRex, and the Alluratek Libre.)

Of all the readers that they compared, only the Kindle received their special endorsements. The Kindle DX was listed as “Recommended,” while the Kindle 3G was awarded a “Best Buy” check mark. The Kindle scored the best for “readability” — receiving the second-highest possible score of “very good” (while the Nook’s readability was a rank lower, rated as “good” — along with every other reader.) The testers defined “readability” as which device is the easiest on your eyes.

In fact, the only two categories where the Nook scored higher than the Kindle were in “file support” and “versatility” (defined as the number of features available).The Kindle also bested the Nook in ease of navigation, page turning, and responsiveness. The Nook’s lowest score was for responsiveness — how quickly the screen becomes functional after powering up or returning from sleep mode. The Nook received the second-lowest possible ranking there, while both versions of the Kindle scored a rank higher — a middle rating of “good.” The reviewers also noted that for some users, the Kindle’s text-to-speech features could also come in handy. (They specifically mention the sight-impaired, but if you’re taking a long car trip, the Kindle could even read to you from the passenger seat!)

It’s a big deal, because Consumer Reports has been around since 1936, and I’ve always thought of it as one of the most well-respect consumer organizations. Their annual budget for testing is $21 million, according to Wikipedia.

But ironically, you still can’t read Consumer Reports on your Kindle!